Support
Contact us: daniel.astratiei@technopulse.co.uk
Please tell us your phone model, whether you use iPhone or Android, the app version, and what happened. If it is about a particular group or message, include the group name and the leader's name.
1. Subscriptions
Joining groups and chatting is free. Premium and Professional are monthly subscriptions for people who run their own groups. To see what each plan includes and its price in your currency, tap the diamond Plans button on the app's home screen.
Avatario has no accounts. A subscription belongs to the Apple ID or Google account that bought it. If you reinstall the app or move to a new phone, open Plans and tap Restore purchases.
2. Manage or cancel a subscription
Subscriptions renew automatically until you cancel them. To stop the next renewal, cancel at least 24 hours before the current period ends. You keep your plan until then.
- In the app: Plans → Manage subscription.
- iPhone and iPad: Settings → your name → Subscriptions → Avatario.
- Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Avatario.
3. Refunds
Payments are taken by Apple or Google, so refunds are handled by them, not by us:
- App Store: request a refund at reportaproblem.apple.com.
- Google Play: request a refund from your Google Play order history, under Google Play's refund policy.
4. Reporting content
- A message: tap the message and choose Report in its reaction bar.
- A group: use Report on the group's card in the group list.
- Anything else, including a leader that depicts you or uses your work: email daniel.astratiei@technopulse.co.uk. See Reporting, moderation and removal in the Terms of Use.
5. Your data
You can delete the groups and leaders you own inside the app. Uninstalling the app deletes everything stored on your phone. To ask us to delete data held on our service, email daniel.astratiei@technopulse.co.uk. The Privacy Policy explains what we keep and for how long.